优质护理在急诊科中的应用效果研究

常雪芹

【摘 要】目的：评价优质护理在急诊科中的应用效果。方法：选取2012年8月1月至2014年3月我院急诊科收治的患者83例，随机分为两组，其中观察组42例，入院起即采用优质护理，对照组41例，仅采用常规护理，观察并比较两组患者护理满意程度以及投诉例数。结果：观察组护理满意度优良率为100%，对照组为90.2%，两组比较差异有统计学意义（P<0.01）；观察组投诉例数明显低于对照组，比较差异有统计学意义（P<0.05）。结论：优质护理在急诊科中的应用效果好，能有效改善急诊科医患关系，提高患者对医务工作的满意程度，降低工作投诉率，值得在临床上予以推广。

【关键词】急诊科；护理；医患关系

Application effect of high quality care in the emergency department

Chang Xueqin

The People's Hospital in Yangxin County Shandong Province 251800

[Abstract]Objective： To evaluate the application effect of high quality care in the emergency department. Methods： 83 patients admitted in the emergency department of our hospital from August 2012 to March 2014 were randomly divided into two groups. 42 cases in the observation group received high-quality care； 41 cases in the control group only received conventional care. Two groups of patients were observed and compared in nursing satisfaction and complaints. Results： The excellent rate in nursing satisfaction was 100% and 90.2% respectively in the observation and control group. The difference was statistically significant （P<0.01）； the number of complaints from patients in observation group was significantly lower than that in the control group. The difference was statistically significant （P<0.05）. Conclusion： The application effect of high quality care in the emergency department is good， can effectively improve the physician-patient relationship and satisfaction to medical work， reduce the complaints and deserve to be in clinical practice.

[Key words]Emergency department；Nurse；Doctor-patient relationship

急診科是各大医疗机构中的重要科室，其病患较为复杂，具有重症患者多、病种复杂、抢救任务重等特点，传统的疾病护理无法满足患者需求，容易造成患者对护理满意度下降，医患矛盾多发等问题[1]。近年来，我院通过对收治的病人进行分组研究，评价优质护理在急诊科中的应用效果，取得了较好的效果，报告如下。

1 资料与方法

1.1 一般资料

选取2012年8月1月至2014年3月我院急诊科收治的患者83例，随机分为两组，其中观察组42例，其中男性23例，女性19例，年龄（39.1±6.3）岁，对照组41例，其中男性20例，女性21例，年龄（42.6±4.6）岁。所用病例均得到患者知情同意，方案获得本院伦理委员会批准，两组患者在年龄、性别等资料上无统计学差异，具有可比性。

1.2 方法

观察组：患者自入院起即采用优质护理，具体措施如下：①患者入院后护理人员耐心接待患者及其家属，向其介绍就诊环境，对于病情较急的患者，护理人员帮助其先诊疗，再挂号，并及时协调好治疗预约，缩短患者等待时间，并向其介绍责任护士；②责任护士负责患者的基础护理，应向其介……