6门诊输液室护士工作满意度对患者满意度的影响

陆谢娜++黄利香++谭艳柳

【摘要】目的探讨医院门诊输液室护士工作满意度对患者满意度的影响。方法 对医院门诊输液室护士进行工作满意度调查及访谈，同时选择300例患者进行满意度调查和访谈，对调查和访谈结果进行描述性分析、Pearson相关性分析。结果共调查护士工作满意度50份，患者对护理工作满意度279份，门诊输液室护士工作满意度总体处于偏低水平，患者对护士工作满意度总体处于中等水平，经Pearson相关性分析发现，除与同事的关系外，护士工作满意度各项目与患者满意度各项目相关性均有统计学意义（P<0.01）。结论 护士工作满意度与患者满意度呈正相关，门诊输液室护士工作满意度对患者满意度具有积极正向作用。

【关键词】门诊输液室；护士工作满意度；患者满意度

中图分类号：R47文献标识码：ADOI：10.3969/j.issn.10031383.2015.06.022

Effect of nurse job satisfaction on patient satisfaction in outpatient infusion room

LU Xiena，HUANG Lixiang，TAN Yanliu

（Outpatient Transfusion Room， The People s Hospital of Hechi， Hechi 547000， Guangxi， China）

【Abstract】ObjectiveTo investigate effect of nurse job satisfaction on patient satisfaction in outpatient infusion room.Methods Nurses in outpatient infusion room were investigated and interviewed about their job satisfaction.At the same time，300 patients were investigated and interviewed about their satisfaction on nurses care.Then，descriptive analysis and Pearson correlation analysis were carried out to perform in the results of the investigation and interview.Results 50 nurses were investigated about their job satisfaction，and 279 patients were investigated about their satisfaction on nurses care.Job satisfaction of nurses in outpatient infusion room was at lower level，and patient satisfaction at medium level.Pearson correlation analysis showed that correlation of nurse job satisfaction on all items （except relationships with colleagues） and patient satisfaction on all items was statistically significant（P<0.01）.ConclusionNurse job satisfaction was positively correlated with patient satisfaction，and nurse job satisfaction in outpatient transfusion room has positive effect on patient satisfaction.

【Key words】outpatient transfusion room；nurse job satisfaction；patient satisfaction

工作满意度是一个人对自己的工作或工作经历的评价所产生的情绪反应[1] ，护士对工作的满意度直接影响其工作态度、职业观和价值观，工作满意度高的护士对工作热情高、求知欲强，能够充分发挥自己的工作积极性和主动性，并不断钻研专业知识和操作技能，以便更好满足患者的需要，从而使患者满意度得到提高[2]。医院门诊输液室由于患者多、流量大、护理人力资源不足等原因，容易导致患者对护理服务产生不满。本研究旨在探讨医院门诊输液室护士工作满意度对患者满意度的影响，希望能对提高我国门诊输液室护士工作满意度及患者满意度提供一定参考。

1对象与方法1.1研究对象①护士：选择2015年2～6月在我院门诊输液室工作的10名护士作为研究对象，均为女性，年龄25～40岁，平均（29.6±3.0）岁；……