精细化管理在耳鼻喉科病房护理工作中的应用探讨

刘剑

【摘 要】 目的：分析和探索精细化管理模式于耳鼻喉科病房护理过程中的应用方案和临床价值。方法：基于随机抽取的原则，针对在我院耳鼻喉科住院部2017年12月至2018年12月期间所接纳的患者116例，且所有患者均患有耳鼻喉类目的疾病。本研究将这些患者分为常规组和护理组，每组人数为58例;常规组采用常规护理模式进行操作，护理以精细化的管理模式为基准，对比两组患者的满意程度及临床效果。结果：根据两组患者的恢复情况和满意程度进行比较，发现常规组患者的显效例数共计50例，占比86.20%;护理组患者的显效例数共计56例，占比96.55%。经数据的分析与比對，发现常规组患者的恢复效果低于护理组患者的恢复效果，且常规组患者的总满意度（74.14%）低于护理组患者的总满意度（98.28%），两组之间数据的差异性具有统计学价值（P<0.05）。结论：在现阶段耳鼻喉科病房的护理过程中，采用精细化管理模式对于改善患者的病情有积极作用，且该方法更具安全、规范的性质。因此，使用精细化管理模式不仅能降低医患纠纷问题，应大力对该方法进行推崇。

【关键词】 精细化管理;耳鼻喉;护理;应用

【中图分类号】R249【文献标志码】A【文章编号】1005-0019（2019）12-027-02

Abstract Objective：to analyze and explore the elaborating management model in the application solutions in the process of otolaryngology hospital nursing and clinical value. Methods： based on the principle of random， for in-patient department in our hospital otolaryngology between December 2017 and December 2017， 116 cases accepted by the patients before， during， and all patients were with ear diseases. This study these patients can be divided into routine group and nursing group， each group number for 58 cases; Routine group with routine nursing mode， nursing based on intensification of management mode， compared two groups of patients satisfaction degree and the clinical effect. The results of According to the recovery of two groups of patients and satisfaction were compared， found that regular patients accounted for more than 50 *， accounted for 86.20%; Nursing group cases were markedly improved in patients with a total of 56 cases， accounted for 96.55%. After analysis and comparison of data， found that less effective than routine group of patients recovery nursing patients recovery effect， and the conventional group of patients （74.14%） of total satisfaction is lower than the total satisfaction of nursing patients （98.28%）， data statistically the difference of the value between two groups （P<0.05）. Conclusion：in the process of otolaryngology ward nursing at present stage， the fine management mode have positive role to improve the patient's condition， and the nature of this method is more secure and specification. Therefore， the use of fine management mode can not only reduce the doctor-patient dispute， should be vigorously to promote this method.

Key words：fine management; Ent; Nursing; application

引言

耳鼻喉疾病的发病原因主要是受环境、冷热交替因素，从而引发耳朵、鼻部、咽喉部位发生鼻炎、外耳道炎、扁桃体炎的情况。但由于外部护理方法不科学也容易引发病情的加重[1]。因此，就目前的发展趋势而言，需将精细化管理模式融入病房护理的模式当中，从而针对各患者的病情做出独特性的护理内容。同时，良好的护理责任意识和分工操作也能减小护理不科学现象的发生，从而减小患者的疼痛。本文研究我院耳鼻喉科病房的116例患者的恢复效果，具体如下。……