护理人力资源管理在血站工作中的应用

梁洁贞+卢少芬+陈存意++廖扬勋++陈超红

[摘要]目的 探讨实施激励援助工作措施对护理人员工作效率、工作质量、服务质量和工作满意度等相关因素的影响。方法 选取本站的护理人员作为研究对象，2015年1～12月未实施绩效激励机制的护理人员共35人，2016年1～12月实施绩效激励机制的护理人员共36人，加强护理人力资源管理，全站护士统筹安排、相互援助。观察比较实施前、后两个阶段护理工作的相关指标。结果 实施绩效激励机制前、后两个阶段护理人员护理缺陷发生率、献血者等候献血时间、成分血日制备量、加班时间和工作满意度比较，差异均有统计学意义（P<0.05）。结论 实施绩效激励援助机制，血站采供血过程共享护理人力资源，能有效解决血站采供血过程人力不足的难题，平衡忙闲不均的现象，缓解护士工作压力，提高工作效率、工作质量和服务质量。

[关键词]护理；人力资源管理；激励机制；工作质量；工作效率

[中图分类号] R197.3 [文献标识码] A [文章编号] 1674-4721（2017）08（b）-0151-03

The application of the nursing human resource management in the blood station work

LIANG Jie-zhen LU Shao-fen CHEN Cun-yi LIAO Yang-xun CHEN Chao-hong

Zhaoqing Central Blood Station in Guangdong Province，Zhaoqing 526020，China

[Abstract]Objective To investigate the impact of incentive assistance measures on the work efficiency，work quality，service quality and job satisfaction of nursing staff.Methods The nursing staff of this station were selected as the research object，35 nurses from January to December 2015，when the performance incentive mechanism was not implemented，and 36 nurses from January to December 2016，the performance incentive mechanism was implemented，the mechanism of the nursing human resource management was strengthened，and the nurses in the whole station have been given an overall arrangement and mutual assistance.The related indicators of nursing work before and after implementation were observed and compared.Results The incidence of nursing defects，the number of blood donors waiting for blood donation，composition blood daily preparation，the time of overtime and the job satisfaction of the nurses before and after the implementation of incentive mechanism were compared，the differences were statistically significant （P<0.05）.Conclusion The sharing of blood collection and blood supply process share nursing human resources through implementation of performance incentive assistance mechanism can effectively solve the problem of nurses shortage in the process of blood collection and blood supply，balance the phenomenon of busyness or leisure，relieve nurses′ work pressure and improve the working efficiency，working quality and service quality.

[Key words]Nursing；Human resource management；Incentive mechanism；Working quality；Working efficiency

血站采供血工作是具有一定連贯性的工作，从献血者招募、体检、血液初筛、采血，然后到成分制备、血液检测、血液入库，最后到血液发出，这些工作在流程上是按先后顺序完成的，有些必须是完成上一环节的工作才能进入下一环节的，也就是存在时间的差异。因此，采供血过程中各科室就会出现不同的工作高峰期，忙闲不均。护理人员占血站工作人员的比例比较大，如何合理激发血站护理人员的工作积极性和主动性，使之高效地完成采供血工作任务，是血站护理人力资源管理的一项重要内容[1]，也是提高献血者和用血者（或医院）满意度，保障血液质量的重要措施。科学配置人员，合理安排工作，可以解决人力不足的难题，提高工作效率。……