神经内科护理管理中运用人性化管理理念的效果探讨

李莹娜

[摘要] 目的 探讨神经内科护理管理中运用人性化管理理念的效果。方法 选取2018年12月—2019年11月期间的62名护理人员作为研究对象，采用随机化分组法，将研究对象划分成A组和B组，每组31名。A组采用常规管理，B组实施人性化管理理念，比较两组护理质量评分、护理满意度、不良事件发生率。结果 B组护理质量评分明显高于A组;B组护理满意度显著高于A组，两组之间比较差异有统计学意义（P<0.05）;两组不良事件发生率比较，差异无统计学意义（P>0.05）。结论 优选人性化管理理念应用到神经内科护理管理中，不仅能够提高日常护理工作质量，而且患者对护理工作也非常满意，值得临床推广应用。

[关键词] 神经内科;护理管理;护理质量;满意度;人性化管理理念

[中图分类号] R472 [文献标识码] A [文章编号] 1672-5654（2020）09（c）-0035-03

[Abstract] Objective To explore the effect of applying humanized management concepts in neurology nursing management. Methods A total of 62 nursing staff from December 2018 to November 2019 were selected as the research subjects. Randomization was used to divide the research subjects into groups A and B， with 31 cases in each group. Group A adopted conventional management， group B adopted humanized management concept， and comparing the two groups' nursing quality scores， nursing satisfaction， and incidence of adverse events. Results The score of nursing quality of group B was significantly higher than that of group A; the satisfaction of nursing care of group B was significantly higher than that of group A， and the difference was statistically significant between the two groups （P<0.05）; there was not statistically significant difference in the incidence of adverse events between the two groups（P>0.05）. Conclusion The application of the humanized management concept to neurological nursing management can not only improve the quality of daily nursing work， but also patients are very satisfied with the nursing work， which is worthy of clinical application.

[Key words] Neurology; Nursing management; Nursing quality; Satisfaction; Humanized management concept

神經内科主要服务于脑血管疾病、癫痫、痴呆、重症肌无力患者等，该科室较特殊，患者病情危重，对临床护理工作提出了非常高的要求[1]。为了满足日常护理工作要求，护理人员既要具备熟练的护理技能，还应具有足够的耐心、爱心，使患者感受到来自医院的温暖，积极配合治疗[2]。以往，常规护理过于单一，仅从用药、饮食、健康指导等方面为神经内科患者提供护理服务，适用性不强。当前，应加强护理人员管理，将人性化管理理念应用到神经内科护理管理中，在护理期间，除了对护理人员实施基础培训之外，还需尊重、理解护理人员，了解其在护理工作中遇到的问题、压力，给予其关怀和鼓励，使护理人员积极、主动参与到神经内科护理工作中，确保患者享受到优质的护理服务，提高临床护理工作质量和效率[3]。……