本院门诊西药房患者用药咨询情况及需求程度研究分析

于洋洋

【摘要】 目的：研究分析本院门诊西药房患者用药咨询情况及需求程度。方法：选取2018年1月-2019年12月本院190例门诊西药房患者为研究对象。将其用药咨询情况及需求程度进行评估，统计及比较190例患者中的年龄、性别、文化程度、药物种类及咨询内容情况，同时比较不同年龄、性别及文化程度者的用药咨询需求程度。结果：>60岁、女性、高中及以上、心脑血管疾病药物及用法用量的用药咨询率显著高于≤60岁、男性、其他文化程度、其他药物及其他咨询内容。年龄较高患者用药咨询需求程度高于年龄较低患者，女性的用药需求程度显著高于男性，文化程度较高患者用药咨询需求程度高于文化程度较低患者，差异均有统计学意义（P<0.05）。结论：本院门诊西药房患者中年龄较大、女性、文化程度较高、心脑血管疾病药物及用药用量等用药咨询较多，且不同年龄、性别及文化程度者的用药咨询需求差异显著，应根据上述情况给予针对性干预。

【关键词】 门诊西药房 用药咨询 需求程度

[Abstract] Objective： To study and analyze the medication consultation situation and demand degree of patients in outpatient pharmacy of our hospital. Method： A total of 190 outpatient patients in a western medicine pharmacy from January 2018 to December 2019 were selected as the research objects. The medication consultation situation and the degree of demand were evaluated， the age， gender， educational level， type of drugs and the content of consultation were statistically and compared among 190 patients. Meanwhile， the medication consultation demand degree of patients of different ages， genders and educational levels were compared. Result： The medication consultation rates of patients with >60 years old， female， senior middle school and above， drugs for cardiovascular and cerebrovascular diseases， usage and dosage were significantly higher than those of patients with ≤60 years old， male， other education degree， other drugs and other consultation contents. The medication counseling needs of the older were higher than those of the younger， the medication counseling needs of the female were significantly higher than those of the male， and the medication counseling needs of the higher education were higher than those of the lower education， with statistical significance （P<0.05）. Conclusion： Among patients in the outpatient pharmacy of our hospital， older age， female， higher education level， drugs and dosage for cardiovascular and cerebrovascular diseases are more frequently consulted， and there are significant differences in medication consultation needs among patients of different ages， genders and educational levels， therefore， targeted interventions should be given according to the above situations.

[Key words] Outpatient pharmacy Medication consultation Demand degree

门诊西药房患者中较多为需居家服药治疗者，且涉及的疾病与药物种类繁多，加之较多患者对于疾病及药物的认知度較低，因此往往影响到居家用药态度、行为及方式[1-2]，最终影响到疾病的治疗效果，甚至导致严重药物不良反应的发生，因此门诊西药房患者的用药咨询一直极受临床重视。而临床中关于用药咨询的研究虽不少见，但是研究的全面性不足，且研究差异较大[3]，因此进一步深入的探究极为必要，以为门诊西药房用药咨询应对措施的制定提供参考依据，现报道如下。

1 资料与方法

1.1 一般资料 选取2018年1月-2019年12月的190例门诊西药房患者为研究对象，年龄18～83岁，平均（46.3±7.0）岁。纳入标准：男女不限;18岁及以上;本院门诊西药房的患者和/或家属;本院门诊就诊。排除……